Currently Browsing: Professional

Words to Avoid When Speaking to Clients

Whatever the nature of your business, chances are you have to interact with clients at some stage. Whether you are selling a product or service you will need to establish trust with customers in order to do business. There are however, simple harmless words that can damage this trust. Minimal changes in your deliberate choice of words can have a huge impact on your results. If we use a backwards approach and...

Great Expectations at Work

This is the best blog you have ever read. Wow! What a statement. It will be quite difficult to live up to it. In addition to overstating my writing abilities, it assumes I know exactly what else you have read which is impossible. Essentially, I am destined to fail and disappoint you. So, why would I set your expectations so high right from the start? Surely I am setting myself up for failure. If you have read...

6 Key Points for Effective Delegation

Delegating tasks can achieve a number of results, namely a decrease in work load for the manager and an increased sense of participation and involvement on behalf of the employee. So why do so many managers complain about being stressed and too busy and yet are reluctant to delegate? There are 2 main reasons; one is that it takes some time and effort up front to organise your work load for delegation, the other...

What makes a Bad Boss?

Does your boss motivate you? If you answered yes, then consider yourself to be one of the lucky few. Do you think your boss is arrogant, lazy, incompetent or plain useless? If this is your reality, you may find some consolation in knowing that unfortunately you are not alone. Having a bad boss is a major reason why many people leave their jobs. We are all different and respond to a variety of stimuli and management...

How to Make Difficult Conversations Easier

Difficult conversations are typically those that we know we should have yet keep putting off. They range from having to remind your best friend about the money they owe you, or telling your other half that you don’t want to have dinner with their family every weekend or trying to tell your colleague that they have bad breath. Why do we put these conversations off? We dread the reaction, we don’t...

Does Size Matter?

If you manage a team you are probably faced with the issue of selecting team members and finding the best possible team. When we think about sports, there are specific numbers for different teams. A football team is always 11 people and basketball 5. However, when we consider the workplace there does not appear to be a set rule that determines the optimal number of team players. So how do you know if your team...

How to Plan and Run Effective Meetings

Throughout your career you have probably lost count of the number of meetings you have attended. Team meetings, department meetings, focus groups, workshops, you name it. Do you find yourself dreading your next meeting and see it as a waste of time? Well, you are not alone. It never seizes to amaze me how many meetings take place without any real purpose. Improving meetings is not about ordering bagels and coffee...

The Power of Silence

Following on from my previous blog on How to Talk to Anyone and Start a Conversation, I thought it would be relevant to discuss the Power of Silence. Silence is very much like the ugly sister in the house of communication, misunderstood and underrated. Many people are uncomfortable with silence and view it as hostile and unpleasant. In the words of Charles de Gaulle “silence is the ultimate weapon of power”...

How to deal with difficult colleagues

They say you choose your friends but not your family. Where do colleagues fit it? We spend more time with our work colleagues than we do with our friends or family yet we don’t really have a choice in who they are. You may become friends with some of them, admire a few and consider others decent co-workers. So what happens when day in day out you have to deal with difficult personalities? As with beauty,...

What makes a Good Manager?

Business management combines an interesting mix of theory and practice. There are numerous studies on various management styles. Then there is also the debate about management versus leadership. More on this in future blogs, yet for now I will leave you with the words of management guru Peter Drucker “Management is doing things right; leadership is doing the right things.” Do you think you are a good manager?...

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