Words to Avoid When Speaking to Clients

Whatever the nature of your business, chances are you have to interact with clients at some stage. Whether you are selling a product or service you will need to establish trust with customers in order to do business. There are however, simple harmless words that can damage this trust. Minimal changes in your deliberate choice of words can have a huge impact on your results. If we use a backwards approach and...

7 Steps to get over your Ex

Nobody enjoys a breakup. Whether the breakup was rough or amicable, it is not a pleasant thing. Whilst each and every situation is unique, there are general characteristics of a break up that apply. So the story goes something like this… You two break up (it doesn’t matter who did it). You panic and start chasing, pleading, phoning, texting, emailing. Chances are, you do something that will make you...

Great Expectations at Work

This is the best blog you have ever read. Wow! What a statement. It will be quite difficult to live up to it. In addition to overstating my writing abilities, it assumes I know exactly what else you have read which is impossible. Essentially, I am destined to fail and disappoint you. So, why would I set your expectations so high right from the start? Surely I am setting myself up for failure. If you have read...

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